Who is responsible for your information
This Privacy Policy explains how personal information is handled when you use the Arcivue website, submit a television compatibility enquiry or contact the business using the details provided on the site. The organisation responsible for the personal information described here is T & V Niedzwiedz.
The website is designed around a simple purpose: allowing a visitor to describe an existing television and request a response about a possible streaming-box upgrade route. The policy therefore focuses on information connected with that enquiry and on ordinary website operation.
Information we collect
When you complete the compatibility form, we collect the information you enter. This includes your name and email address, together with the television information you choose to provide, such as approximate age, picture resolution, HDMI availability, home network connection and a free-text description of what you want the television to do better.
If you contact us separately by email, we receive the information contained in that communication and any further information you choose to send in the course of the enquiry. We do not ask you through the compatibility form to provide payment-card information, government identifiers, sensitive personal information or information unrelated to the TV upgrade enquiry.
Like most websites, requests to web pages and supporting resources can involve basic technical information needed to deliver content, such as IP address, browser information, device type, requested page and time of request. This information is part of normal network and security operation and may be processed for reliability, security and troubleshooting purposes.
Why we use the information
We use enquiry information to review the television profile you submit, understand what you want to improve and respond to the compatibility request. The purpose is to make the follow-up relevant to the television and viewing requirements you described rather than to send an unrelated generic response.
We may also use communications connected with an enquiry to answer follow-up questions, keep a record of what was requested, manage the relationship with the person who contacted us, and resolve complaints or queries. Technical website information may be used to maintain security, prevent misuse, diagnose faults and keep the service functioning as expected.
We do not treat submission of the compatibility form as consent to unrelated marketing. Where optional electronic marketing requires consent or another lawful basis under applicable UK law, it should be handled separately from the request you make through the form.
Lawful bases
Under UK data protection law, personal information must be processed on a lawful basis. When you ask us to assess a TV setup and respond to your enquiry, processing is necessary to take steps at your request before any possible purchase or other arrangement is discussed. Certain administrative and security processing may also be necessary for legitimate interests in operating the website, responding to genuine enquiries, protecting the service and maintaining appropriate business records, provided those interests are not overridden by your rights and interests.
Where consent is the appropriate basis for an optional activity, such as a non-essential cookie category, consent can be requested separately and you can change that choice. Where information must be retained or disclosed to comply with a legal obligation, the relevant legal obligation may provide the basis for that processing.
The basis that applies can depend on the context. If you ask for clarification about a particular use of your information, you can contact us using the email address shown on this page.
How long information is kept
Enquiry information is kept only for as long as it is reasonably needed for the purpose for which it was collected, including responding to the request, handling follow-up communications, resolving any dispute and meeting applicable record-keeping obligations. Because different enquiries can develop differently, a single fixed retention period may not be appropriate in every case.
When deciding how long to keep information, relevant considerations include whether the enquiry remains active, whether a transaction or complaint followed, the sensitivity and amount of the information, the need to maintain evidence of communications, and any applicable legal limitation or record-keeping period. Information that is no longer required should be deleted, anonymised or otherwise removed from active use as appropriate.
Your data protection rights
Depending on the circumstances and the lawful basis used, UK data protection law may give you rights to ask for access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing and portability of information you provided. Where processing is based on consent, you can withdraw that consent for future processing.
Some rights are subject to legal conditions and exemptions. A request may therefore require reasonable steps to confirm identity and clarify the information concerned before it can be completed. You can make a privacy request using [email protected].
You also have the right to raise a concern with the UK Information Commissioner's Office if you believe your personal information has been handled in a way that does not comply with data protection law. We encourage you to contact us first if you would like us to address a concern directly.
Right to object: where personal information is processed on the basis of legitimate interests, you may have the right to object to that processing based on your particular situation. You can also object to processing for direct marketing purposes.
Changes to this policy
This Privacy Policy may be updated if the website, enquiry process, technologies used or legal requirements change. Material changes should be reflected in the text made available on this page so that visitors can understand the current handling of their information.
When a new use of personal information is incompatible with the purpose for which it was originally collected, the business should assess the new use and provide any additional information or obtain any permission required by law before proceeding.