Company contact details
Use the details on this page for questions about the Arcivue compatibility process, website information, privacy, terms, refunds or a previous enquiry. The company information is reproduced exactly as provided for this website.
Compatibility enquiries
The quickest way to start a new TV compatibility request is the form on the main page. It asks for the practical information that helps structure a response: approximate TV age, picture resolution, whether an HDMI input is available, the network connection near the television and what you want to improve.
If you are already in contact about a request, include enough context in your message for the enquiry to be identified. Avoid sending unnecessary sensitive personal information, payment-card details or identity documents when asking a general compatibility question.
Product and order questions
The free compatibility form is not a product order. If a product is later discussed, questions about the exact item, compatibility points, price, delivery, cancellation or return should be resolved using the information supplied for that specific transaction.
If your question relates to an item already purchased, provide the information reasonably needed to identify the purchase and describe the issue. Consumer rights that apply under UK law are not replaced by this contact page or by the website's general guidance.
Privacy requests
You may use the email address on this page to ask about personal information connected with your compatibility enquiry or website use. Privacy requests may require reasonable verification before information is disclosed or changed, especially where there is a risk of providing personal information to the wrong person.
More information about access, correction, deletion, objection and other data-protection rights is set out in the Privacy Policy.
Before sending a technical question
If your question is about compatibility, it helps to include the television model where available, an approximate purchase year if the model is unknown, the picture resolution, and whether an HDMI socket is free. If the television is connected to a soundbar, games console, receiver or other equipment, describing those connections can help avoid a recommendation that overlooks an input already in use.
You do not need to send photographs, serial numbers, identity documents or payment information for a general compatibility question unless a later, specific support issue makes a particular item genuinely necessary. Keeping the first message focused on the television and intended viewing setup makes it easier to assess the request without collecting unrelated information.
Questions about website policies
Questions about privacy, cookie choices, terms, disclaimers or refund information may also be sent to the company email shown above. When writing about privacy, explain what you want us to review or change so the request can be handled accurately. When writing about a return or refund, identify the relevant transaction and describe whether the issue concerns cancellation, a fault, delivery or another matter.
The legal pages on this website are intended to be read together. The Privacy Policy explains personal-data handling, the Cookie Policy explains browser technologies and choices, the Terms and Conditions explain use of the website and compatibility enquiry, the Disclaimer describes the limits of general technical guidance, and the Refund Policy addresses the position if a separate goods purchase takes place.