Purpose of the website
Arcivue provides information about upgrading the smart functions of an existing television and offers a free compatibility enquiry so that a possible streaming-box route can be discussed. The website is intended to help visitors organise the practical details that matter before considering a device.
The material is general guidance. It is not a substitute for the specification sheet of a particular television, the documentation supplied with a streaming device, instructions from a network or app provider, or a hands-on technical inspection where one is necessary.
No universal compatibility promise
A television can have the right physical connector and still have limitations relevant to a particular feature. Compatibility may depend on HDMI standards, display resolution, HDR format, HDCP support, audio routing, Wi-Fi quality, power, software versions, app availability, region and other connected equipment.
For that reason, a compatibility response should be understood as a practical assessment based on the information available, not as a guarantee that every feature or service will work in every configuration. Important requirements should be verified before purchase or installation.
Third-party applications and services
Streaming applications, subscription services, broadcasters and platform providers control their own availability, account rules, supported devices, pricing and software. These can change independently of Arcivue and independently of the physical television.
Mention of a type of service or technology does not imply endorsement by, affiliation with or control over the relevant third-party provider. A streaming box may also require separate accounts, subscriptions or acceptance of a provider's own terms.
Existing television condition
An external streaming device does not repair a defective television. Screen damage, failing power components, faulty inputs, unstable sound hardware or other physical problems may require repair, professional inspection or replacement of the television itself.
The website's “keep the TV” theme is directed at televisions whose display and core hardware remain suitable for the owner's needs. It should not be taken as advice to continue using unsafe, damaged or malfunctioning equipment.
Internet and performance
Streaming quality depends heavily on the user's internet service, home network and Wi-Fi conditions. A device that supports a high picture resolution cannot create bandwidth that is not available, and wireless performance can vary with distance, building materials, interference and other devices.
Any indication that a setup is suitable for streaming assumes that the relevant internet and service requirements can also be met. Network troubleshooting may therefore be separate from TV-device compatibility.
Consumer rights
Nothing in this Disclaimer is intended to exclude or limit rights that UK consumer law makes mandatory. If goods are supplied, legal rights relating to description, quality, fitness for purpose, cancellation where applicable, remedies for faulty goods and refunds continue to apply according to the circumstances.
If there is a conflict between a general statement on this website and a right that cannot legally be excluded, the mandatory legal right takes priority.
Company details
Questions about this Disclaimer or a compatibility enquiry can be directed to the business using the details below.